When you qualify for a refund

We offer a full refund when both of the following apply:

• You submit your refund request within 3 calendar days of your purchase date.
• You have not opened or accessed any course content, including modules, quizzes, or materials.

In other words, if you bought a course but have not started it, you can get your money back within 3 days.

When we cannot offer a refund

However, we cannot process a refund in any of the following situations:

• You have already accessed course content or started any module.
• More than 3 calendar days have passed since your purchase.
• We have already issued your certificate of completion.
• Your 90-day access period has expired.

How to request a refund

To request a refund, send an email to [email protected] and include the following:

• Your full name
• The email address you used when you purchased the course
• Your order number (you can find this in your confirmation email)
• A brief explanation of why you want a refund

After we receive your request, we will respond within 1 business day. If we approve your refund, you will see the credit on your original payment method within 5 to 10 business days.

What happens if you have a technical issue

If a technical problem on our end prevents you from accessing the course, we will work to fix it as quickly as possible. However, if we cannot resolve the issue within 5 business days, then you qualify for a full refund even if you have already accessed some course content.

Duplicate purchases

If you accidentally purchase the same course twice, contact us right away at [email protected]. We will refund the duplicate charge in full, no questions asked.

Contact us

California CE Academy
727 Broadway St #1070, Vallejo, CA 94590
[email protected]